Werk Thoroughbred Consultants
Frequently Asked Questions About Ordering

Order Status / Changes to a Pending Order

How can I check on the status of my order, or make changes to it?
Just call us at (510) 490-1111 during normal business hours, and we'd be happy to help.

Shipping Policies

Broodmare Compatibility Products
Stallion Compatibility Products
How long will it take for me to receive my Compatibility Report/Analysis?
Is expedited service available if I need the Report sooner?
In general, you should receive your compatibility product within 5 business days of ordering. We will contact you directly (via the information you provided on your order form) if your report will take longer than 5 business days. If you would like to inquire about expedited service, feel free to call us during normal business hours at (510) 490-1111 at any time after submitting your order, and we will do our best to accommodate your request.

How will my Report/Analysis be sent?
Are there any additional charges for Shipping & Handling?
We ship all our compatibility products via overnight delivery using Airborne Express. The cost of shipping and handling is included in the purchase price, so there are no additional charges for delivery. Please contact us if you have any questions about alternative delivery methods.

Pedigree Profiles
How long will it take for me to receive my Compatibility Report/Analysis?
Is expedited service available if I need the Report sooner?
In general, if you selected the email or fax delivery options, you should receive your Pedigree Profile within 1-2 business days of ordering. Please allow for additional days for U.S. Postal Service delivery time if you elected to receive your Pedigree Profiles via regular mail. If you require expedited service, please call us during normal business hours at (510) 490-1111.

Are there any additional charges for Shipping & Handling?
No, the purchase price includes the cost of the three standard delivery options available through our website order form (i.e. email, fax, and regular first-class domestic delivery). If you require overnight or expedited mail courier service, an additional charge will apply. Please call our office for details.

7-Day Money-Back Guarantee / Refund Policy

We want you to be completely satisfied with our products and services. That's how we built our business. If, within seven days of receiving an order, you believe the product does not meet the standard you expected, contact us at (510) 490-1111 during normal business hours, and we'll gladly do our best to resolve the problem or, if you wish, refund your purchase price upon return of the product.